Delivery
Shipping is free for orders with a value of €100 or more. There is a shipping fee for orders under €100 which varies according to the weight of shipment and will be displayed beside the order total in checkout (Standard Cost: €17 per parcel /Discounted Online Rate: €10 ). Shipping costs include all postage and handling fees.
Our products are dispatched within two days after order placement by a third-party distribution company. We require a signature upon receipt of goods so please ensure that you are available. You can supply a neighbour’s address for signature if this would be more convenient for you.
Please ensure that you provide all relevant information including an Eircode and phone number that you will be contactable on the day of delivery. We do not deliver to PO boxes so please specify a full address.
*Please note that we currently deliver to Ireland only.
Collection
There is an option to collect your order at our Dublin premises instead of having products delivered. Please check the ‘for collection’ box at checkout. Our office is open Mon-Sat 9.30-5.30.
Address: Unit 3 Knockmitten Close, Western Industrial Estate, Naas Road, Dublin 12. D12Y932
Telephone: 01 460 4571
Returns Policy
Customer satisfaction is very important to us at Festive Lighting. Our shipments are carefully inspected before leaving our warehouse. However, in the unlikely event that you receive faulty goods we offer a full refund once you post back the damaged item within 14 days. Refund will be for the purchase price, in the original form of payment.
Address: Unit 3 Knockmitten Close, Western Industrial Estate, Naas Road, Dublin 12. D12Y932
Please provide your name and contact telephone number in the returned package.
To return a product it must be unused and be in its original packaging. We must receive it back within 14 days of being signed for, and you must have approval from us to return the product. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning the unsuitable goods is at the expense of the customer. If Festive Lighting is at fault, we will cover the cost of the return.
Missing parts or damages must be reported within 48 Hours of delivery. If any parts are received broken please contact us for a replacement if available and we can arrange for next-day delivery.
If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund them provided that all goods are returned in a perfect, sellable condition within 14 days. Please note, no carriage refunds can be given.
If you wish to make a return please call us on 01 4604571 or email sales@festivelighting.ie clearly stating which item you wish to return, the reason for returning the item. If you request a refund then the amount paid will be refunded back to your original payment card. Please allow up to 14 days for the exchange/refund.
If any item is faulty we will arrange free collection. Please contact us for more information info@festivelighting.ie
All goods supplied by festivelighting.ie are from official sources and are covered by the normal manufacturers’ warranty. If an item has failed prematurely, please contact us with details of the product and fault. Certain products may need to be returned to our supplier, for inspection and possible repair, before a credit can be issued.
If an exchange is requested a replacement will be sent as soon as stock is available.
Cancellation
If you wish to cancel a product we can do this for you and refund your money once the product has not already been shipped. Please call us at 01 460 4571 to arrange.
Wrong Product Received
In the unlikely event that you receive the wrong product call our office immediately and we will arrange for the correct product to be shipped.
Enquiries
Feel free to call us at 01 460 4571 with any questions that you may have.
Our office is open Mon-Fri, 8:30pm – 5pm